RESPONSIBLE GAMING

BonusBet is dedicated to increasing awareness among its customers on responsible betting. Besides, BonusBet affirms its commitment to, at all times, provide a good and enjoyable betting experience to all involved parties at any time. This call for responsible betting is not aimed at denying the players the fun they derive from betting, but is a mature way of ensuring that one stays in control.

Staying in Control

The majority of our customers enjoy the betting entertainment experience. Whilst the majority of people do wager within their means, for some, wagering may become a problem. It may help you to keep control to remember the following:

• Only place bets with amounts that you can afford to lose;
• Keep track of the time and amount you spend on betting;
• If you want to have a break, you may use our self-exclusion option by emailing us at support@bonusbet.co.ke with details of the account you have opened with us. Our representative will call you to confirm your instructions and thereafter the company will close your account(s) for a period of 3 months, during which time it will not be possible for the account(s) to be re-opened for any reason.
• Sports betting should be entertaining and not seen as a way of making money; Avoid chasing losses.
• If you are concerned that betting may have taken over your life (or someone else's life) then the following questions may help you find out:
  • Have others ever criticized your betting?
  • Have you ever lied to cover up the amount you have used to place bets or time you have spent doing it?
  • Do arguments, frustrations or disappointments make you want to wager?
  • Do you wager alone for long periods?
  • Do you stay away from work or college to wager?
  • Do you place wagers to escape from a boring or unhappy life?
  • Are you reluctant to spend 'wagering money' on anything else?
  • Have you lost interest in your family, friends or pastimes due to wagering?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • When wagering and you run out of money, do you feel lost and in despair, and need to place wagers again as soon as possible?
  • Do you place bets using all your finances?
  • Have you lied, stolen or borrowed just to get money to place bets or to pay wagering debts?
  • Do you feel depressed or even suicidal because of your wagering?
• These questions are provided to help an individual decide if he or she has a problem and needs to seek help.

Getting Help

There are many organizations that can provide support and assistance to individuals who develop a problem with wagering. If you feel this has happened to you, we highly recommend contacting a self-help organization for guidance.

Restriction of Minor/Under-age Betting

Betting for persons below the age of 18 is prohibited.

How to protect minors from betting:

• Your details like deposit, password and username should not be shared with minors.
• Your machine should never be left unattended when logged in. Avoid using the “Remember My Password” option on your computer.
• Lock your computer with a password so as to limit or deny incidental or accidental access to it.
• Enlighten your kids on the risks and dangers of underage betting.
• Alternatively, use child protection software.

Measures we have put in place to curb under-age betting:

• Every individual signing up for a new account at www.bonusbet.co.ke must tick a box indicating they are 18 years and above. There is a notification that players under 18 are not accepted.
• Once an individual has created an account using his/her date of birth, address and name, such bio-data is used to ascertain that the person is above 18 years.
• The use of passport or original National ID or other documents to proof age and identity of person when collecting winnings from any of our offices or appointed agents.
• Our payment services are based on mobile money services, cash and Cheque. For Cheque or cash payments, we require proof of age through the Identity card.
• If you suspect or know of any child betting on our platforms or using someone’s account, notify us immediately via support@bonusbet.co.ke for necessary steps to be taken. Your details will be confidential and your effort will be highly appreciated.

Adhering to Limits

In a day, a user will be allowed a maximum of;

• 15 single bets
• 10 multi bets
• 6 jackpot bets

Constant Review of Customer History

To keep tabs on your betting activities on BonusBet, we provide you with easy access to the history of your monthly transactions. Click on “Bet History” on your www.bonusbet.co.ke account, to monitor the bets placed, amount spent and the outcomes (win or lose).