SELF EXCLUSION OPTION

• The BonusBet Self-Exclusion facility allows you to temporarily close your account for a particular period.
• During self-exclusion, you will not be allowed to re-open your account or any new account.
• Monitoring Mechanisms will be put in place for any activity related to your account or profile on BonusBet betting platforms. Any new accounts detected will be closed immediately.

How to request for BonusBet Self-Exclusion?

• Write to us on support@bonusbet.co.ke to request for temporary closure of your account for your preferred time duration.
• Once you send your request our representatives will get in touch with you to confirm your request and you will thereafter receive an email acknowledging receipt. This is typically within 48 hours of sending a Self-Exclusion request.

What does the Account Closure process entail?

Once we receive a Self-Exclusion request, the process of closing the account begins. It mainly involves checking account balances or any pending bets and deactivation of the account; as well as setting alerts for any activity related to the particular account or profile on BonusBet betting platforms.

How soon after requesting a self-exclusion will it be activated?

This process requires reasonable working period to implement. However, we will endeavor to effect your self-exclusion as soon as possible. Typically, it will take a maximum of 48 hours to implement after you receive an email acknowledging receipt of self-exclusion request on your account from a BonusBet Agent. Once the account closing process is complete, you will receive a confirmation email alerting you of the temporary closure. The self-exclusion period is considered as having commenced when it is communicated to you.

What happens to the balance in my BonusBet account after temporary closure?

If you have any balance, we will reach out to you to withdraw or get consent that you would want the money to remain in your account.

What happens to bets that I have placed which have not yet reached a conclusion?

Any unsettled bets will be settled on the result of the event. If your bet is a win, you can contact our Customer Support team to arrange for the payment of your winnings to be made.

What do I do if I can still access my BonusBet Account after start of Self-Exclusion period?

• If you can still access any of our BonusBet services after having received communication of activation of your Self-Exclusion period, kindly notify us immediately. Write to us at support@bonusbet.co.ke informing us of your continued access to BonusBet services.
• Failure to communicate to us, we will not be held liable to you or any third party if you are able to continue to bet via BonusBet website or SMS or our other platforms after self-exclusion.

What should I do during the Self-Exclusion period?

We recommend that you seek additional support and advice during the self-exclusion period. Once the period expires, we will automatically re-open your account.